joya 77's Privacy Policy

1.1 Directly Collected Information

When you register an account on joya 77, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may use the service)
• Email address and mobile number
• Password (stored in encrypted form — no one can read it)
• Documents required for identity verification (National ID card or other government-issued ID)
• Financial transaction details — bKash, Nagad, or Rocket mobile number (at the time of deposit and withdrawal)

1.2 Automatically Collected Information

When you use the joya 77 platform, certain information is recorded automatically:

• IP address and browser type
• Device information — model, operating system, and screen resolution
• Time of access to the platform, how long you spent on each page, and where you came from
• Cookies and session tokens (discussed in detail below)
• Game play history and betting records (to ensure account security and responsible gaming)

1.3 Support Communication Information

If you contact our 24/7 live chat or email support, a record of that conversation is kept. This is used to improve service quality and to assist you more quickly in the future.

2.1 Core Service Operations

We use your information to run the core operations of the joya 77 platform. This includes creating and managing accounts, verifying logins, processing deposits and withdrawals (via bKash, Nagad, and Rocket), providing bonuses and promotions, and maintaining the gaming environment.

Providing accurate information is essential for the proper running of every service listed in our Terms and Conditions.

2.2 Security and Fraud Prevention

We analyse collected information to maintain the overall security of the platform. This information is essential for detecting unusual login patterns, attempts to operate multiple accounts, or suspicious financial transactions. All your information is transferred securely using SSL encryption.

2.3 Responsible Gaming Monitoring

We believe that every user's mental wellbeing and financial safety is part of our responsibility. By reviewing game play history, we can take precautionary measures in cases of unusual behaviour. Detailed guidance on this is available on our Responsible Gaming page.

2.4 Communication and Notifications

We send messages to your email or mobile number in the following cases:

• Important account-related notifications (login alerts, password changes, OTP)
• Transaction confirmation messages
• Bonus and promotion updates (you can opt out if you wish)
• Follow-up messages from the support team

2.5 Service Improvement and Analysis

We conduct statistical analysis to improve the user experience on the platform. No personally identifiable information is used in this analysis — only overall trends are examined. This allows us to add new games, improve the payment experience, and make support services more effective.

3.1 Information Is Not Sold

joya 77 does not sell, rent, or commercially transfer your personal information to third parties under any circumstances. Protecting your privacy is a core part of our commitment.

3.2 Limited Third-Party Involvement

Running the service requires the assistance of certain trusted third parties. They may use information only for their designated purpose:

• Payment Processing: Minimum necessary information is shared with bKash, Nagad, and Rocket to complete transactions
• Game Software Providers: Studios including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe operate the gaming environment — they receive only game session data
• Technology Infrastructure: Server and cybersecurity service providers help keep the platform running

Our agreements with all these partners clearly state the obligation to protect privacy.

3.3 Legal Obligations

It may be necessary to disclose information in order to comply with lawful directions from competent authorities under applicable laws of Bangladesh. In such cases, we will provide only the minimum necessary information and will endeavour to notify you where applicable.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. joya 77 uses cookies for the following reasons:

• Essential Cookies: Maintaining login state, session security, and completing the payment process
• Functional Cookies: Remembering language preferences, game settings, and other personalised choices
• Analytical Cookies: Understanding which parts of the platform are used most and improving the service

4.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some core functions of the platform to not work properly — particularly login and payment-related services.

5.1 How Long Information Is Kept

joya 77 retains your information only for as long as necessary. Retention periods differ for different types of information:

• Account information and transaction history are kept for the entire duration the account remains active
• If an account is closed or becomes inactive, information may be kept for a defined period as required by legal obligations
• Support conversation records are generally kept for up to two years
• Analytical data may be kept indefinitely in anonymised form

5.2 Security Measures

joya 77 uses industry-standard security technology to keep your information safe:

• SSL/TLS encryption technology is used for all data transfers
• Passwords are stored using strong hashing algorithms — no employee can read them
• Financial information is kept on separate, secured servers
• Regular security audits are conducted on the system
• Employee access to information is limited to the minimum necessary

However, no data transfer over the internet can be guaranteed to be completely secure. It is therefore your own responsibility to keep your account password confidential and to use a strong password.

6.1 Right to View and Correct Information

You have the right at any time to view the information stored about you on joya 77 and to request corrections. Some information can be changed directly in your profile settings by logging into your account. For other information, please contact the support team.

6.2 Request to Delete Information

You can request to close your account and delete your personal information. However, due to legal or regulatory obligations, some information may need to be retained for a specified period. Please contact our support team directly regarding this matter.

6.3 Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you can opt out at any time. You can change your notification preferences from your account settings, or let our support team know and they will assist you. However, it is not possible to stop essential account-related notifications (such as transaction confirmations or security alerts).

6.4 Data Portability

You can request a copy of the information held in your joya 77 account. Upon receiving such a request, we will endeavour to provide the information in a structured format within a reasonable time.

7.1 No Service to Anyone Under 21

All joya 77 services are for persons aged 21 and above only. Age verification is mandatory at registration. If we become aware that an underage person has created an account, that account will be closed immediately and all related information will be deleted.

We never knowingly collect information from minors. If a parent or guardian believes their child has accidentally created an account, please contact our support team immediately.

8.1 Cross-Border Data Flows

Operating the joya 77 platform may sometimes require information to be processed on servers outside Bangladesh — particularly in relation to game studios and technology infrastructure partners. In such cases, we ensure that the standard of data protection remains at least equivalent to the standard described in this policy.

9.1 Process for Policy Changes

joya 77 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after changes indicates that you have accepted the new policy.

The date of the most recent update is shown at the top of this page. We recommend reviewing this policy regularly. Answers to common questions about privacy and security can be found on our FAQ page.